Question 1

Where is Kapono's at The Lounge located?

Accepted Answer

The Lounge is located at 377 Keahole St Ste D03, Honolulu, HI 96825 inside the legendary Island Sound Studios recording facility.

Google Maps:
https://maps.app.goo.gl/9f8oEod3Yw7i2SeD9

Question 2

Is there parking nearby?

Accepted Answer

There is ample free parking in the Hawaii Kai Shopping Center parking lot.

Question 3

When is Kapono's at The Lounge or The Velvet Monkey Open?

Accepted Answer

Please check our shows page for tickets to upcoming events and follow us on instagram.

Question 4

What is the expected guest etiquette during performances?

Accepted Answer

Kapono’s at The Lounge is a music-forward venue centered on a shared listening experience. To preserve the atmosphere for all guests, we ask that everyone remain respectful of the performance and those around them.

Question 5

Is there a dress code?

Accepted Answer

While there's no strict dress code, we recommend getting dressed up-- you're going out after all!
The venue is air-conditioned, so a light jacket or sweater is recommended.

Question 6

Do you serve food and drinks at The Lounge?

Accepted Answer

Absolutely! Please review our Menu: http://kaponosatthelounge.com/menu

Question 7

Is there a minimum purchase requirement at the venue?

Accepted Answer

We kindly request a two-drink minimum per guest, along with a food purchase, to help support and sustain our food and beverage service. Your patronage ensures we can continue delivering exceptional dining and entertainment experiences.

Question 8

Is there an age restriction at Kapono's at The Lounge?

Accepted Answer

Unless otherwise noted on the ticket page, all shows in the downstairs lounge are all ages until 10:30pm. All guests under 21 must be accompanied by a parent or legal guardian age 21 or older.

After 10:30pm, all shows are strictly 21+.

All guests seated in a bar seat must be 21 or older at all times.

All Velvet Monkey shows are strictly 21+.

Question 9

What are my payment options at Kapono's at The Lounge?

Accepted Answer

We accept all major credit cards and cash.
Personal checks are not accepted.

Question 10

Do you take group reservations at Kapono's at The Lounge?

Accepted Answer

Since tickets are first come, first serve, we do not offer reserved seating for events that have already been listed publicly.

If you have a party of 10 or more, please contact us and we can reserve seats for future events that have not yet been listed publicly.

Question 11

Is Kapono's at The Lounge available for private events?

Accepted Answer

Yes, please contact us for more information.

Question 12

Can I take photographs at Kapono's at The Lounge?

Accepted Answer

Photos without flash are allowed as per venue policy. Some artists may have specific rules announced before the concert.

Question 13

Can I avoid service charges by purchasing tickets in person at Kapono's at The Lounge?

Accepted Answer

No, all ticketing is handled through Ticket Tailor on our website, and we cannot override their fees.

Question 14

Is Kapono's at The Lounge handicap accessible?

Accepted Answer

Yes, Kapono's at The Lounge (downstairs venue) is  ADA compliant and Table 18 near the Sunset Deck is ADA Prioritized:

The Velvet Monkey (upstairs venue) is not ADA accessible.

Question 15

Photography and Media Release

Accepted Answer

By entering the venue, you acknowledge and agree that you may be photographed, filmed, or otherwise recorded. You grant the venue and its affiliates the irrevocable right to use, reproduce, publish, distribute, and display your likeness, image, voice, and appearance in any photographs, videos, or other media captured on the premises for marketing, promotional, advertising, and other lawful business purposes, in any format and through any media now known or later developed, without compensation. You waive any right to inspect or approve the final materials and release the venue from any claims arising out of the use of such content.

Question 16

Refund Policy

Accepted Answer

Requests made more than 72 hours before the scheduled show time are eligible for either
• 100% credit toward a future show, or
• A refund minus applicable credit card and service fees.Requests made within 72 hours of the show are not eligible for refunds or credits.Tickets are non refundable for no shows or personal circumstances including illness, travel issues, or weather related concerns. In these cases, the ticket cost is forfeited.

Question 17

Event Cancellation Policy

Accepted Answer

Event Cancellation
If the event is canceled by the organizer, refunds will be issued and are processed automatically through the original method of payment.
Postponements or Reschedules
If an event is postponed or rescheduled, tickets may be honored for the new date. Refunds may be provided if the buyer is unable to attend the rescheduled date. Decisions regarding credits or refunds are made at the organizer’s discretion.

Frequently asked questions